When support teams ask AI for helpdesk and ticket software, here’s who lands on that shortlist. Helpdesk tools lock in how tickets and inboxes get handled. See who AI names this period before you evaluate vendors — and track movers on the shortlist.
Freshdesk took #1 in Customer Support / Helpdesk.
| Compare | Pos | Product | Company | Change | ||||
|---|---|---|---|---|---|---|---|---|
| 1 | Freshdesk | Freshworks | 86.4 | 94% | 3.0 | 100% | 2 | |
| 2 | Zendesk | Zendesk | 84.7 | 81% | 2.1 | 100% | 1 | |
| 3 | Intercom | Intercom | 77.6 | 92% | 5.0 | 100% | 1 | |
| 4 | Help Scout | Help Scout | 66.7 | 75% | 5.9 | 100% | 1 | |
| 5 | Zoho Desk | Zoho | 57.0 | 63% | 6.5 | 83% | 3 | |
| 6 | Salesforce Service Cloud | — | 53.1 | 42% | 4.9 | 100% | NEW | |
| 7 | HubSpot Service Hub | — | 50.5 | 42% | 5.8 | 100% | NEW | |
| 8 | Gorgias | Gorgias | 49.7 | 48% | 7.2 | 100% | 1 | |
| 9 | Jira Service Management | Atlassian | 48.4 | 42% | 6.5 | 100% | 3 | |
| 10 | Zendesk Suite | Zendesk | 45.4 | 4% | 1.0 | 33% | NEW | |
| 11 | Front | Front | 44.2 | 38% | 6.7 | 83% | 2 | |
| 12 | Zendesk Support | Zendesk | 42.6 | 10% | 2.4 | 50% | 2 | |
| 13 | Freshworks | Freshworks | 37.7 | 8% | 3.3 | 50% | 2 | |
| 14 | Kayako | — | 34.5 | 25% | 8.2 | 83% | 5 | |
| 15 | Hiver | — | 30.9 | 4% | 4.0 | 33% | NEW | |
| 16 | ServiceNow | ServiceNow | 29.6 | 17% | 7.0 | 50% | 1 | |
| 17 | Drift | — | 29.1 | 19% | 7.7 | 50% | 3 | |
| 18 | Tidio | — | 27.7 | 15% | 8.1 | 67% | 1 | |
| 19 | Kustomer | Kustomer | 27.4 | 15% | 9.1 | 83% | 6 | |
| 20 | Livechat | — | 27.1 | 13% | 7.2 | 50% | NEW |
Overall Top 20 — mention frequency vs average rank. Split by this period's medians. Tap a point to see its name.