When support teams ask AI for helpdesk and ticket software, here’s who lands on that shortlist. Helpdesk tools lock in how tickets and inboxes get handled. See who AI names this period before you evaluate vendors — and track movers on the shortlist.
Freshdesk took #1 in Customer Support / Helpdesk.
| Compare | Pos | Product | Company | Change | |||
|---|---|---|---|---|---|---|---|
| 1 | Freshdesk | Freshworks | 83.2 | 100% | 4.1 | 1 | |
| 2 | Zendesk | Zendesk | 82.1 | 100% | 4.4 | 1 | |
| 3 | Help Scout | Help Scout | 76.2 | 88% | 4.1 | 1 | |
| 4 | Zoho Desk | Zoho | 66.4 | 88% | 7.0 | 1 | |
| 5 | Front | Front | 59.8 | 63% | 4.8 | 2 | |
| 6 | Intercom | Intercom | 53.8 | 63% | 6.6 | 3 | |
| 7 | HelpDesk | — | 45.6 | 13% | 2.0 | 4 | |
| 8 | HubSpot Service Hub | — | 45.3 | 38% | 5.0 | NEW | |
| 9 | Jira Service Management | Atlassian | 44.1 | 38% | 5.3 | NEW | |
| 10 | Intercom Fin | — | 40.2 | 13% | 3.0 | NEW | |
| 11 | Gorgias | Gorgias | 35.6 | 38% | 8.3 | 1 | |
| 12 | Nextiva | — | 33.5 | 25% | 6.5 | NEW | |
| 13 | LiveAgent | LiveAgent | 33.5 | 25% | 6.5 | 4 | |
| 14 | HubSpot Service Hub/Ticketing | — | 31.6 | 13% | 5.0 | NEW | |
| 15 | SolarWinds Service Desk | — | 31.6 | 13% | 5.0 | NEW | |
| 16 | ServiceNow | ServiceNow | 28.4 | 25% | 8.5 | NEW | |
| 17 | Groove | — | 28.1 | 13% | 6.0 | NEW | |
| 18 | Gladly | — | 28.1 | 13% | 6.0 | NEW | |
| 19 | Pylon | — | 28.1 | 13% | 6.0 | 7 | |
| 20 | HaloITSM | — | 28.1 | 13% | 6.0 | NEW |
Overall Top 20 — mention frequency vs average rank. Split by this period's medians. Tap a point to see its name.