When support teams ask AI for helpdesk and ticket software, here’s who lands on that shortlist. Helpdesk tools lock in how tickets and inboxes get handled. See who AI names this period before you evaluate vendors — and track movers on the shortlist.
Freshdesk took #1 in Customer Support / Helpdesk.
| Compare | Pos | Product | Company | Change | |||
|---|---|---|---|---|---|---|---|
| 1 | Freshdesk | Freshworks | 90.9 | 100% | 2.5 | 1 | |
| 2 | Zendesk | Zendesk | 86.3 | 75% | 1.0 | 1 | |
| 3 | Intercom | Intercom | 79.7 | 100% | 5.0 | — | |
| 4 | Zoho Desk | Zoho | 79.2 | 100% | 5.1 | — | |
| 5 | Help Scout | Help Scout | 69.2 | 75% | 4.2 | — | |
| 6 | Kayako | — | 56.6 | 75% | 8.2 | 6 | |
| 7 | Zendesk Suite | Zendesk | 51.9 | 13% | 1.0 | NEW | |
| 8 | Salesforce Service Cloud | — | 48.8 | 50% | 6.0 | NEW | |
| 9 | Livechat | — | 42.4 | 25% | 4.0 | NEW | |
| 10 | Drift | — | 40.4 | 25% | 4.5 | NEW | |
| 11 | Zendesk Chat | Zendesk | 40.2 | 13% | 3.0 | NEW | |
| 12 | Jira Service Management | Atlassian | 38.9 | 38% | 7.0 | 1 | |
| 13 | LiveAgent | LiveAgent | 32.0 | 25% | 7.0 | 6 | |
| 14 | Zendesk Support | Zendesk | 31.6 | 13% | 5.0 | 5 | |
| 15 | Groove | — | 30.7 | 25% | 7.5 | NEW | |
| 16 | Gorgias | Gorgias | 29.5 | 25% | 8.0 | NEW | |
| 17 | HubSpot Service Hub | — | 25.4 | 25% | 10.0 | NEW | |
| 18 | Gmelius | — | 25.2 | 13% | 7.0 | NEW | |
| 19 | LivePerson | — | 25.2 | 13% | 7.0 | 1 | |
| 20 | Tawk.to | — | 25.2 | 13% | 7.0 | NEW |
Overall Top 20 — mention frequency vs average rank. Split by this period's medians. Tap a point to see its name.